The system flagged a possible duplicate invoice. What do I do?
When a possible duplicate is detected, take a moment to review the flagged invoice and confirm whether it's actually a duplicate.
From there, you have two options:
If it IS a duplicate - go ahead and reject it. You can mark it as a duplicate when asked the reason for rejecting.
If it's NOT a duplicate - adjust the inputted data
When in doubt, always double-check before rejecting. Two invoices from the same vendor can sometimes look identical but be from totally different deliveries!
From there, you have two options:
If it IS a duplicate - go ahead and reject it. You can mark it as a duplicate when asked the reason for rejecting.
If it's NOT a duplicate - adjust the inputted data
When in doubt, always double-check before rejecting. Two invoices from the same vendor can sometimes look identical but be from totally different deliveries!