---
title: Invoice Bounce Back
description: Invoice Bounce Back
---

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# Invoice Bounce Back

## My invoice upload is bouncing back. What should I check?

 Bounces happen - let's track it down! Here's your quick checklist:

• Is the upload email address right? (.Chouxbox addresses work too, not just .com)  
• Are you sending a zip file? Those always bounce - send files directly.  
• Is Gmail blocking it? Try a different email client if suspected.  
• Does the user have a role and restaurant assigned? No role = unsuccessful upload.

 

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